2022 Floods

To donate money, items, services or volunteer support for this recovery, please visit givit.org.au. Online non-profit GIVIT is managing donations during this recovery.

To make a direct donation to the Forbes Flood Appeal, go to: https://fundraise.givit.org.au/fundraisers/forbesshirecouncil/forbes-flood-appeal-2022

GIVIT connects donors and community organisations to make sure people and communities get exactly what they need, when they need it. Council is committed to utilising local businesses and Forbes Why Leave Town Cards where possible. 
If you need support or assistance please contact 1300 585 054 or email givit@forbes.nsw.gov.au.

For Eugowra residents seeking assistance, please go to https://www.visiteugowra.com.au/contact 

GIVIT 800x400 

We are now receiving many offers of help from all around Australia for our community, in response to this we have partnered with the GIVIT organisation to process these. 

  • GIVIT connects donors and community organisations to make sure people and communities get exactly what they need, when they need it.
  • GIVIT has been in partnership with government since 2013 to manage offers of goods and services during disaster and emergency recovery.   
  • GIVIT’s innovative online donation management platform captures individual and corporate donations and then matches them with requests received via local government, charity, community service, school, not-for-profit, government or non-government organisations.
  • Through GIVIT, Council is encouraging offers of help to cash and voucher donations to be spent in local businesses where possible.  We are hoping that the local economy can benefit just a little bit during the recovery.  As per the request of the Evacuation and Disaster support agencies.
  • GIVIT enables community led recovery and builds resilience by working with all organisations by providing exactly what they need for impacted residents.
  • 100% of publicly donated money received by GIVIT is used to purchase essential items and services needed by people and communities impacted, in the form of vouchers to businesses.
  • GIVIT is committed to purchasing locally wherever possible to aid the economic recovery of affected communities. GIVIT’s operational costs are covered by government contracts and corporate partners.

Financial, Legal and Insurance Assistance and Support

There is a range of financial assistance available to individuals, families and businesses who are recovering from/experiencing the devastation of the 2022 floods in the Forbes local government area (LGA).

If you are experiencing hardship due to recent flooding events, you are encouraged to reach out to your financial institution, phone and energy providers to enquire about financial assistance and support packages available to you.

Please note - this list may not exhaustive, Council has made every effort to find as many as possible and will continue to add to this page. Residents should consider their individual circumstances and provide accurate information when making any applications for assistance.

Service NSW - Disaster Relief Grants

Residents can access the Service NSW Disaster Assistance Finder or contact Service NSW on 13 77 88 to find out what support may be available to them. 

Service NSW Disaster Relief for Individuals

If your home or essential household contents were damaged or destroyed by natural disaster, you may be eligible for the Disaster Relief Grant for Individuals.

The financial assistance is provided to help people recover from the effects of a disaster and re-establish a basic standard of living. It is not provided to replace insurance or compensate for losses.

You may be eligible for financial support if the following apply:

  • your primary place of residence was damaged by a natural disaster
  • you do not have insurance for the damage or your insurance doesn’t cover the damage caused during this natural disaster
  • you are a low-income earner with limited financial resources after tax, mortgage or rent have been deducted
  • it has been less than 6 months since the disaster.

If there are multiple individuals with differentially owned assets living within the one address, for example, in a share-house arrangement, each individual must make their own application, covering only those items which belong to them, and which are in scope. You may not be eligible if any of the following apply:

  • lack of maintenance has caused or impacted the damage, such as poor roof maintenance
  • the damage is cosmetic and not essential to living in a safe and habitable home.

Phone 13 77 88 to discuss if you may be eligible for the Disaster Relief Grant administered by Resilience NSW with a Service NSW Representative.

 

Rural Assistance Authority - Special Disaster Grants for Primary Producers, Small Businesses, Non-Profit Organisations, Sporting Clubs and Transport Subsidies

There are a number of financial assistance opportunities available through the Rural Assistance Authority.

Special Disaster Grants for Primary Producers

Assistance is now being provided to declared local government areas in NSW through the jointly funded Commonwealth-State Disaster Recovery Funding Arrangements (DRFA).

Primary producers recovering from the devastating impacts of floods are receiving vital support, with Category D Special Disaster Grants of up to $75,000 now available.

Flood affected primary producers are encouraged to apply for the grant to support recovery and get back operating as soon as possible.

Once approved, primary producers may be eligible for a $25,000 up-front payment, with a further $50,000 in financial assistance available thereafter upon submission of valid tax invoices.

Find out more information here.

Small Business Disaster Relief Loans

Small businesses who have been directly affected by a declared natural disaster including floods, fires or storm damage, may be eligible for low interest loans of up to $130,000.

This low interest rate loan can help a small business:

  • return to its normal level of trading or until the next major income is received within 12 months from the date of disaster
  • replace and repair damage caused to your small business and associated improvements not covered by insurance.

Find out more information here.

Disaster relief loans - non-profit organisations

Natural disaster relief loans assist voluntary non-profit organisations directly affected by a declared natural disaster including flood, fire or storm damage.

Low interest rate loans are available:

  • for the restoration of essential facilities that have been damaged or destroyed by a natural disaster and
  • may also be directed towards temporary storage or leasing of alternate premises

Find out more information here.

 

Disaster Relief Loans - Sporting and Recreation Clubs

Natural disaster financial assistance is available to help sporting and recreation clubs directly affected by a declared natural disaster including flood, fire or storm damage.

This low interest rate loan can help:

  • meet the costs of restoring essential club facilities, equipment or other assets that have been damaged or destroyed by a natural disaster

Find out more information here.

 

Natural Disaster Transport Subsidy

The Natural Disaster Transport Subsidy is available to eligible farmers who are affected by a declared natural disaster event. This subsidy pays for the cost of transporting:

  • fodder and/or water to an affected property
  • stock to sale or slaughter
  • stock to/from agistment

Find out more information here.

Services Australia - Disaster Recovery Payment, Disaster Recovery Allowance

Australian Government Disaster Recovery Payment - Lump Sum

Lump sum payments of $1000 for adults and $400 for children are available for those seriously affected by the New South Wales Floods, for example:

  • you were seriously injured
  • you're the immediate family member of an Australian citizen or resident who died or is missing
  • the flood caused major damage to your home or a major asset at your home

 

Your principal place of residence is deemed to have experienced major damage if, for example:

  • it's been destoryed or must be demolished
  • it's been declared structurally unsound
  • this disaster has caused major damage to the interior
  • this disaster has exposed the interior to the element
  • sewage has gotten inside your home.

You may also be eligible if this disaster has caused major damage to the interior of your principal place of residence, for example:

  • flooring or furniture needs refinishing or replacing
  • metal has begun to rust, pit and corrode and needs replacing.

 

Claims can be made via MyGov or phone 180 22 66. Find more information here.

 

Disaster Recovery Allowance

This allowance provides support if you’ve lost income as a direct result of the current and ongoing New South Wales floods from 14 September 2022 through to November 2022.

To get it, you must meet all of the following. You:

  • were 16 or older at the time of the storms and floods
  • are an Australian resident or hold an eligible visa
  • work/derive an income from or live in an affected Local Government Area (LGA)
  • lost income as a direct result of the storms and floods
  • earn less than the average weekly income in the weeks after you had this income loss

Services Australia uses Australian Bureau of Statistics figures to work out the average weekly income. On 19 August 2021, this was $1,737.10 per week.

If you're part of a couple, you can both claim this payment. You and your partner will need to make separate claims.

If you're aged between 16 and 21, Services Australia must consider you to be independent to get this payment. Services Australia will look at the following:

  • your income
  • your personal circumstances
  • if you're dependent on anyone, such as an adult who has legal responsibility for your care and provides financial assistance. This does not include your partner.

You can't get DRA if you get any of the following payments during your claim period:

  • an income support payment or pension
  • Parental Leave Pay
  • Dad and Partner Pay
  • ABSTUDY Living Allowance
  • Farm Household Allowance
  • a Service Pension from the Department of Veterans' Affairs
  • NEIS Allowance

Claims can be made via MyGov or phone 180 22 66. Find more information here.

 

Legal Aid NSW Disaster Response Service - Legal advice, issues with insurance claims and disputes

The Disaster Response Legal Service provides free legal help for disaster affected community members in NSW with legal issues like:

  • Insurance claims and disputes
  • Housing and rental problems including caravan parks
  • Credit, debt, fines and financial hardship
  • Employment - unfair dismissals, entitlements
  • Domestic violence
  • Other legal problems related to disasters
 

Anyone affected by a disaster can get free help by contacting the Disaster Response Legal Service NSW helpline on 1800 801 529 (9am to 5pm weekdays).

Or visit the DRLS website Disaster Response Legal Service NSW for fact sheets and information. You can find out more information about the service through this short video.

Legal Aid can also be found at Flood Recovery Centres where they provide face to face help, or contact your local Legal Aid Regional office.

 

 

Rural Financial Counselling Service - Assistance with Disaster Grant Applications

Rural Financial Counsellors can assist farmers to complete Special Disaster Grant Applications. Assistance can be provided remotely. 

Do not self assess – contact the NSW RFCS hotline on 1800 319 458 for the support from RFC to determine your eligibility for assistance.

Find out more information here.

Financial Counselling

Catholic Care can assist with financial assistance, debt repayment, insurance liasion etc. Contact Catholic Care Wilcannia-Forbes on 1800 067 067 to access this assistance. Financial Counsellors can assist anyone to navigate what help is available and especially to speak with banks, electricity/telco companies etc, to explain the situation and seek hardship arrangements/support such as placing on hold to give time to navigate insurance and other support.
Catholic Care can liaise with landlords and agencies etc

Catholic Care are independent, provide information and only act if people want us to assist.

CatholicCare Wilcannia-Forbes Financial Counselling on 1800 067 067 or 6850 1777.

Insurance Support - Insurance support and resources

For insurance advice and guidance, residents can call the Insurance Council of Australia on 1800 734 621. You cannot make a claim on this hotline. Find out more about the Insurance Council of Australia here.

Insurance support and resources are also available through the Insurance Law Service. Found out more here. The Insurance Law Service has also developed a helpful fact sheet, 'What can I do if my home and/or contents insurance claim is refused?', available here.

Essential Energy 

Essential Energy may be able to provide financial support for reconnecting power to properties affected by flooding.

Essential Energy's flood customer support program is available to anyone impacted by floods which includes:

  • Waiving Essential Energy's standard $65 connection fee for Certificates of Compliance for Electrical Works
  • Waiving up to $350 in reconnection fees for flood-affected customers
  • Pausing all Disconnections for Non-Payment in flood-affected areas whilst the Natural Disaster continues
  • Pausing customer communications for Private Asset defects in flood-affected areas
  • Repairing or replacing any private assets which have been damaged or destroyed by flooding on a like-for-like basis at Essential Energy's cost
  • Contributing $600 towards supporting customers in the cost to re-connect to our network (e.g., if their house is a total loss) for flood-impacted customers within our network, for a period of two years

For more information visit their website or call 13 20 80. 

Commonwealth Bank 

Commonwealth Bank has activated its Emergency Assistant to assist impacted personal and business customers. Support includes:

Assistance for Individuals

  • Customised payment arrangements such as the option to defer loan replayments
  • Waived fees and charges
  • Temporary overdrafts, additional loans or emergency credit limit increases (subject to credit approval)
  • Early access to Term Deposits
  • Emergency accommodation assistance for Residential Home Insurance customers whose homes have been damaged by bushfire, flood or storms
  • Expedited home and contents insurance claims

Assistance for Businesses

  • Deferred business loan repayments for eligible business customers
  • Refund of merchant terminal fees for up to 90 days or waiver of merchant non-return fees for eligible business customers
  • Specialised tailored support for larger business customers
  • Early access to Term Deposit, Cash Deposit, Farm Management Term Deposit and Business Investment accounts

Find out more information here or by calling 1800 314 695.

A dedicated Business Financial Assistance team is available 24/7 on 13 26 07. 

NAB

NAB has opened applications for $1,000 grants and additional financial relief to customers severely affected by flooding in officially declared disaster areas of Victoria, NSW and Tasmania.

The grants provide ready access to funds to those experiencing major structural damage or severe internal damage to their property, to meet their immediate needs. This includes business and agriculture customers who have suffered severe damage to property, equipment, fencing – or loss of stock or livestock. Grants are available to customers who have suffered significant damage to their primary place of residence. Grants are not available for minor damage to homes or for damage to personal items and appliances, sheds, garages, gardens, or loss or damage to investment properties or holiday homes. NAB customers who live in officially declared disaster areas, as listed by the Department of Home Affairs’ Disaster Assist website may be eligible. All enquiries will be assessed on a case-by-case basis and require evidence showing significant property damage.

Customers can apply online at Disaster relief online grant request - NAB

Other assistance which may be available to flood affected customers includes:

  • Loan deferral or reduced repayment arrangements for home, personal and some business loans
  • Waiting and/or refunding fees and charges, including but not limited to: merchant terminal fees and early access feeds to term deposits
  • Deferring upcoming credit card and business credit card payments
 

Find out more information here.

For further assistance customers can call NAB Assist on 1300 308 132 or 1300 769 650 for business customers.

ANZ

ANZ may be able to offer personal or business customers affected by natural disasters support options in their Disaster Relief Package, including:

  • Short-term payment relief on home loans, credit cards, personal loans and some business loans (we may still charge you interest during that period)
  • Waiving fees for restructuring business loans
  • Waiving fees for accessing term deposits early
 

Also, if you have ANZ Home and Contents Insurance, you may be eligible for emergency funds and temporary accommodation.

Find more information and apply online here or call 1800 149 549.

Westpac

Depending on the nature of disasters, Westpac Disaster Relief Packages generally offer the following:

Home loan and insurance customers

  • Affected customers with Westpac home loans may apply to defer repayments for up to three months.
  • Affected Westpac customers with Home and Contents insurance can make a claim 24/7
  • Affected Westpac customers with car insurance can make a claim online 24/7

Credit cards, term deposits and personal loans

  • Affected credit card customers may apply to defer repayments to their card for up to 90 days.
  • Westpac will waive interest rate adjustments for affected customers to withdraw term deposits.
  • Customers experiencing severe hardship may also be offered a halt on all interest accrual on unsecured credit products for a period of up to three months.

Businesses

  • Apply online for Disaster Relief Package.
  • Affected businesses with existing loans can request loan restructuring without incurring the usual bank establishment fees.
  • Affected business customers with merchant facilities are eligible to receive assistance including monthly terminal access fee refunds for up to three months. Contact Westpac to find out if you are eligible on 1800 029 749.
 
 

Find more information here.

Phone: 1800 067 497 (8:30am to 7:30pm Monday to Friday EST) 9:30 to 6:00pm on Saturday or apply online for financial hardship assistance.

Telstra

Residents living in disaster areas could be eligible for a Telstra disaster relief package.

If you’re a Telstra customer living in a disaster area, Telstra will send you an SMS with a link to request a disaster assistance package. If you don’t receive that SMS, you can call to activate it on Telstra’s dedicated disaster assistance line: 1800 888 888. You can also contact Telstra online.

Find out more information here.

Optus

Financial Hardship assistance may be available for Optus customers.

Customers can call 1300 308 839.

Find out more information here.

Mental Health and Family Support

Resources available include:

If your or someone else's life in is danger, please call 000.

Nurtured Village

Support for new parents. Social connection, support, community, resources, kindness, inclusivity, advocacy, awareness and connection. Find out more information here.

Need for Feed - Animal Fodder  

Lions Australia has developed the project Need for Feed in response to Natural Disaster around Australia. This program provides fooder to farmers in need and is 100% volunteer run. 

You can apply for assistance https://www.needforfeed.org/apply-for-assistance.html
If you’re in a position to spare some fodder to help https://www.needforfeed.org/fodder-donations.html
Your donations will help keep our trucks rolling: https://www.needforfeed.org/donate.html

Vinnies

Vinnies are supporting the community with grocery and fuel cards, food and other everyday items. If you require assistance, please call 13 18 12. The phone line is open 8:30am-4:30pm Monday-Friday.